Complaints & Appeals
 

ALAC – How to make a complaint or appeal
 

• You can make a complaint in person, by phone, email, in writing, or through an interpreter.

• You can do it in English or Spanish (or ask for cultural/whānau support).

• You will not be treated badly for making a complaint.

• We will acknowledge your complaint within 5 working days.

• We will look into it and tell you the outcome.

• If you are not satisfied, you can appeal — someone else will review it.

• You may also contact an external body (Ombudsman, Privacy Commissioner, or the funder).
   

Contact ALAC (Complaints):

Email: info@alac.org.nz
Phone: 09 6365313 
Form: available at ALAC office and website